Shopee is one of the leading e-commerce platforms in Southeast Asia. More and more brands and sellers are creating seller accounts on Shopee so as to start their online sales journey. However, do you know how to contact customer service on Shopee? Especially when you need to talk to a live agent. In this blog article, we will introduce 5 ways to reach Shopee customer service easily.

1. Customer Service hotline

2. Chat with Live Agent

3. Email Enquiry Form

4. Social Media Platform

5. Seller Education Hub
 

1. Customer Service Hotline

It will be pretty convenient for you to reach Shopee customer care if you call their hotline at +603 2777 9222. The Shopee Customer Service Hotline is available from Monday to Sunday at 8am to 7pm, including Public Holidays.
 

2. Chat with Live Agent

To get prompt assistance from Shopee support, you can choose to chat with Shopee live agents,

a. via Mobile App:

open the Shopee app on your phone, go to the Me tab, hit Chat with Shopee, and select Chat with Live Agent.

b. via Shopee Seller Center:

login to your Shopee Seller Center on your mobile browser or desktop, click on the Chat with Shopee icon, and select Chat with Live Agent.

Then you can wait for Shopee to assign an agent to help you. You can describe your concerns or problems, and the Shopee live agent will address your concerns and give you helpful suggestions.
 

3. Email Enquiry Form

a. via Mobile App:

Access the email enquiry form on Shopee App by going to the Me tab > My Shop > Learn and Help > Seller Education Hub > Email.

b. Via Seller Education Hub:

You can also contact Shopee Customer Service via the feedback form on your mobile browser or desktop.

After you submit the email enquiry form, Shopee will respond to you via email within 1-2 working days.
 

4. Social Media Platform

In addition to the above 3 ways, you can also join their Facebook Group for further help. You can directly send messages to Shopee MY official page.
Besides, you can post your doubts or issues in the group, the group admin and other seller members will share their useful tips for you.
 

5. Seller Education Hub

If you’d like to find out more on how to be a proactive seller, check out Shopee articles on Seller Education Hub to learn about Shopee’s features, optimizing your Shop’s performance, maximizing sales and more.
What are you waiting for? Head on over to Seller Education Hub now!

Tips: You can also chat with Shopee live agent on the Seller Education Hub page.