How to Contact Shopee\Lazada\TikTok Shop Customer Service 2024
Jojo Lai 27 Mar 2024 03:33
As platform policies are updated, sellers need to invest more and more time in understanding the Seller Centre. When issues arise, they also need to communicate with the seller center to resolve them. This article brings together the ways of contacting customer service in Shopee,Lazada,TikTok shops to help you run a better business.
Contact Shopee Customer Service?
1. Customer Service Hotline
MY: It will be pretty convenient for you to reach Shopee customer care if you call their hotline at +603 2777 9222. The Shopee Customer Service Hotline is available from Monday to Sunday at 8am to 7pm, including Public Holidays.
PH: You can call the Shopee Philippines Customer Service phone number at 02 8 880 5200. Available time for Shopee Hotline: 7am-7pm Weekdays, 9am-6pm Weekends.
2. Chat with Live Agent
MY: To get prompt assistance from Shopee support, you can choose to chat with Shopee live agents,
a. via Mobile App:
open the Shopee app on your phone, go to the Me tab, hit Chat with Shopee, and select Chat with Live Agent.
b. via Shopee Seller Center:
login to your Shopee Seller Center on your mobile browser or desktop, click on the Chat with Shopee icon, and select Chat with Live Agent.
Then you can wait for Shopee to assign an agent to help you. You can describe your concerns or problems, and the Shopee live agent will address your concerns and give you helpful suggestions.
PH: Talk to Shopee live agent, you can get prompt assistance from the Shopee customer support. It is very helpful, especially when you have urgent issues.
Shopee Chat is available from 7am to 1 am.
You can follow these steps to chat with Shopee Customer Service representatives:
a. Via the Shopee app,
go to the Me tab, tap Chat with Shopee, and select Chat with Live Agent.
b. Via Shopee Seller Centre,
click on the Chat with Shopee icon, and select Chat with Live Agent.
After you tap Chat with an Agent and select an enquiry type, Shopee will assign you to one of their support representatives.
At this time, you can describe your concerns or problems, and the Shopee live agent will address your concerns and give you helpful suggestions.
3. Email Enquiry Form
MY:
a. via Mobile App:
Access the email enquiry form on Shopee App by going to the Me tab > My Shop > Learn and Help > Seller Education Hub > Email.
b. Via Seller Education Hub:
You can also contact Shopee Customer Service via the feedback form on your mobile browser or desktop.
After you submit the email enquiry form, Shopee will respond to you via email within 1-2 working days.
PH:
Another effective way to reach Shopee Philippines customer care is to send emails to them. You can send emails to this email address: [email protected].
4. Social Media Platform
MY: In addition to the above 3 ways, you can also join their Facebook Group for further help. You can directly send messages to Shopee MY official page.
Besides, you can post your doubts or issues in the group, the group admin and other seller members will share their useful tips for you.
PH: In addition to the above 3 ways, you can also join their Facebook Group for further help. You can directly send messages to the group admins.
Besides, you can post your doubts or issues in the group, the group admin and other seller members will share their useful tips for you.
5. Seller Education Hub
MY: If you’d like to find out more on how to be a proactive seller, check out Shopee articles on Seller Education Hub to learn about Shopee’s features, optimizing your Shop’s performance, maximizing sales and more.
What are you waiting for? Head on over to Seller Education Hub now!
Tips: You can also chat with Shopee live agent on the Seller Education Hub page.
PH: If you’d like to find out more on how to be a proactive seller, check out Shopee articles on Seller Education Hub to learn about Shopee’s features, optimizing your shop’s performance, maximizing sales and more.
What are you waiting for? Head on over to the Seller Education Hub now!
Contact Lazada Customer Service?
1. Help Center:
PH: Click here to find answers to your Lazada policy and process questions with Lazada FAQs. Check out Lazada Top Questions or use the Help Center search bar to search through the site for more recommendations.
MY: If you face problems when selling on Lazada, you may check Lazada questions and answers in the Lazada Support Center here.
SG: Find answers to your Lazada policy and process questions with Lazada FAQs in Help Center. Check out Lazada top questions or use the Help Center search bar to search through the site for more recommendations.
2. Online Form:
PH: Report your concerns and get immediate feedback by using the online form and providing required details. Lazada will send an email notification regarding the result of your submitted enquiries to the submitted email address. Please do ensure that you have provided the valid email address in the inquiry form.
MY: You can fill in the suggested online form and Lazada will assist your inquiry accordingly. All the submitted enquiries will be responded to the email in your main seller account. So please ensure your account details are up-to-date and valid. Click here to update.
SG: You can fill in the suggested online form and Lazada will assist your inquiry accordingly.
3. ADA:
PH: You can click on the “Contact Us” button below on the Lazada Seller Center > Help Center page to talk to Lazada virtual chatbot assistant, ADA, which is available 24/7.
MY: Go to the Help Center page in Seller Center, at the bottom of the page, click the “Chat Now” button to talk to Lazada chatbot assistant, ADA, which is available 24/7.
SG: You can click on the “Chat Now” button below on the Lazada Seller Center > Help Center page to talk to Lazada virtual chatbot assistant, ADA, which is available 24/7.
4. Live Chat:
PH: You can chat with Lazada Partner Support, available daily from 8AM to 10PM, except on holidays.
You may wonder how to contact Lazada Live Agent. To find a Lazada’s Live Agent, continue talking with ADA by entering a question on the typing space to initiate the chat. After typing questions, you’ll see a tab below where the Live Agent option is available. If you want more answers from Lazada Customer Service, click the “Chat with an agent now” button.
MY: You may reach out to Lazada Partner Support Center via the “Chat Now” page and Chat available in the Help Center.
Operation Hours: Monday - Sunday from 9AM to 6PM, excluding Public Holidays.
You may wonder how to contact Lazada Live Agent. To find a Lazada’s Live Agent, continue talking with ADA by entering a question on the typing space to initiate the chat. After typing questions, you’ll see a tab below where the Live Agent option is available. If you want more answers from Lazada Customer Service, click the “Chat with an agent now” button.
SG: For further assistance, you may reach out to Lazada Partner Support Center via the “Chat Now” page and Chat available in the Seller Center. Available from Monday - Saturday from 9AM to 6PM, excluding Public Holidays.
You may wonder how to contact Lazada Live Agent. To find a Lazada’s Live Agent, continue talking with ADA by entering a question on the typing space to initiate the chat. After typing questions, you’ll see a tab below where the Live Agent option is available. If you want more answers from Lazada Customer Service, click the “Chat with an agent now” button.
5. Hotline:
PH: You can call Lazada Customer Service at (02) 7795 8909/Toll Free: 1-800-8-795-8909 (for Globe and TM subscribers), available daily from 8AM to 8 PM, except on holidays.
MY: Phone numbers of verified Lazada employees and chat account details of Lazada account managers.
6. Social Channel:
PH: As a last resort, you can contact Lazada Customer Service through their social media platforms. If you are on Facebook, join Lazada's official Facebook group to post your issues and get more help from Lazada and other experienced sellers.
SG: Join Lazada Singapore Official Facebook Group to report your concerns and discuss with other sellers.
Contact TikTok Shop seller support?
When you have any problem in TikTok Shop, maybe you can check the help center, Knowledge Hub or Policy Center first. If it cannot solve your problem, you may need to contact TikTok Shop customer service. When searching for TikTok customer service online, you may feel a little dizzy. So we want to simplify the process for you here.
1. Raise Tickets
The first way to contact TikTok Shop customer service is to raise a ticket. Here is the step to raise a ticket: go to TikTok Shop Seller Center > Help Center > Ticket Log. In the Ticket Log page, you can follow up the raised tickets and check the ticket status and details.
To raise a new ticket, you can click Contact Us, then fill in the details required for the ticket, for example, choose a topic, specify your issues and attach files, finally click Submit. Here is the step to raise a ticket on TikTok Shop Seller center.
2. Online Support
To get prompt answers from TikTok Shop support, you can select Online Support, here you can chat with a TikTok agent directly and describe your issues.
You can click Online support in the Help Center page, then you can wait for TikTok Shop to assign an agent to chat with you. Afterwards you can describe your problem, and the TikTok Shop agent will give your helpful guidance on issues.
3. Send Email to TikTok Shop support
You can also contact TikTok Shop customer service by sending emails, but there is no specific time to reply to the seller's email, it usually takes a few working days. Here is TikTok Shop support email: [email protected]
4. Facebook group
In addition to the above three ways, you can also join their Facebook group for help. You can directly send messages to the group admin and they will answer you. Besides, you can post your questions or issues in the group, the group admin and other TikTok Shop sellers will help you to solve your issues.
There is no doubt that joining their group is a convenient way. In addition, the TikTok Shop group admin will also share a lot of platform knowledge and training sessions in the group, which can help you better manage your store.
