Now, let's go through the detailed steps to unblock a Shopee account, using Shopee Philippines as an example.

• Your contact number must be a local Philippine mobile number, and the email address must be able to receive replies.
• If your contact information is different from the contact information linked to your account, please enter the mobile number and email address linked to your account in the remarks section.
• In addition to valid identification, you also need to provide a selfie of the ID holder holding the ID. When taking the photo, avoid reflections or blurry information to prevent processing delays.
• After submitting the application, you will receive a response within 72 hours.

When submitting proof of identity, please note:

• Take a photo of the original document directly. Do not provide fake documents, photocopies, scans, expired documents, or photos stored on other devices.

• The identity information on the document should match the registered information of the frozen Shopee account (e.g., name linked to the bank account, shipping address, etc.).

Acceptable valid documents when submitting an unblocking application include:

• UMID Card/SSS Card (Philippine Social Security Card)

• Driver's License (Philippine Driver's License)

• Integrated Bar of the Philippines ID (Philippine Lawyer ID)

• Philippine Postal ID (Philippine Postal ID issued after November 2016)

• Senior Citizen ID (Philippine Senior Citizen ID)

• COMELEC Voter's ID (Philippine Voter's ID)

• NBI Clearance (Philippine National Bureau of Investigation Clearance)

• Police Clearance (Digital ID) (Philippine Police Clearance Digital ID)

• Alien Certificate of Registration (ACR I-Card)

• Tax Identification Number (TIN ID) (Philippine Tax Card)

• LTO Student Permit (Philippine Land Transportation Office Student Permit)

• Student ID (Philippine Student ID)

• Philippine National ID (PhilSys ID)/National ID (Philippine National ID)

• OFW ID (Philippine Overseas Filipino Worker ID)

• Passport

• PRC (Philippine Professional Regulation Commission ID)

• PWD ID (Philippine Persons with Disabilities ID)

• Foreign documents corresponding to the seller's nationality

In some cases, the specialist may reply requesting additional proof of identity (e.g., the address on the document differs from the address registered in the system). In such cases, you can provide the following supplementary documents:

If your account belongs to a company, please provide:

1. DTI Certificate (Department of Trade and Industry Registration Certificate)
2. SEC Certificate (Securities and Exchange Commission Registration Certificate)
3. Mayor's Permit
4. BIR Certificate (Tax Registration Certificate)

If your account belongs to an individual, please provide:

1. Utility bill
2. Rental contract

• The address on the bill/contract must match the Shopee shipping address of the frozen account.
• If the name on the bill differs from the name on the ID you previously provided (e.g., the bill is in the name of the landlord/building management), please attach an authorization letter from the landlord/building management.
• If the bill is in the name of an individual (e.g., the landlord) rather than a company, you also need to provide a valid ID of that person and a selfie of them holding their ID.

Please note: You need to reply to the specialist within the time frame specified in the email (usually 48 hours) to avoid having your application closed, which would delay the process of reapplying.

• The name on the document you provide must match the name registered in the Shopee App's "My Profile" or the default address information in the "My Addresses" section of the seller center backend

       

• You can use the name registered in the "My Profile" section of the Shopee App. If you did not fill out any information before your account was suspended, you can refer to the information of the default address.

What should I do if my account is registered under a company name?

• If your account is registered under a company name, please ensure that at least one piece of account information (such as bank account, default address) matches your company's official documents.

How can I promptly discover store deduction points to prevent account suspension?

• You can use the store health function of BigSeller ERP. Through BigSeller, you can quickly detect the health status of your store. If the store's deduction points are severe, BigSeller will specially remind the seller, allowing timely handling to avoid account suspension.