Shopee Malaysia Reiterates Commitment to On-Time Delivery
Jayson 26 Sep 2024 11:19
According to Malaysian media reports, Shopee has officially signed a Memorandum of Understanding (MoU) with several logistics providers to enhance service excellence for sellers and consumers.
The move reaffirms the company’s “On-Time Guarantee” program, which aims to ensure timely delivery and thus improve customer satisfaction.
The partnership with logistics companies such as BEST Inc Malaysia, City-Link Express, Flash Express, GDEX, Ninja Van Malaysia and SPX Express marks a major step in the country’s efforts to strengthen express delivery services, improving the overall user experience through more reliable, efficient and timely delivery.
Malaysia’s e-commerce market is expected to grow 12.8% this year to US$11 billion, and this partnership highlights Shopee’s role as a growth driver in the sector.
In 2023, the market is expected to grow 15% to US$9.8 billion, reflecting consumers’ increasing preference for online shopping and huge potential for continued expansion.
By working with third-party logistics partners, Shopee aims to enhance service excellence for Malaysian sellers and consumers, optimizing every link in the delivery chain to ensure shorter delivery times and more efficient logistics.
The move reaffirms the company’s “On-Time Guarantee” program, which aims to ensure timely delivery and thus improve customer satisfaction.
The partnership with logistics companies such as BEST Inc Malaysia, City-Link Express, Flash Express, GDEX, Ninja Van Malaysia and SPX Express marks a major step in the country’s efforts to strengthen express delivery services, improving the overall user experience through more reliable, efficient and timely delivery.
Malaysia’s e-commerce market is expected to grow 12.8% this year to US$11 billion, and this partnership highlights Shopee’s role as a growth driver in the sector.
In 2023, the market is expected to grow 15% to US$9.8 billion, reflecting consumers’ increasing preference for online shopping and huge potential for continued expansion.
By working with third-party logistics partners, Shopee aims to enhance service excellence for Malaysian sellers and consumers, optimizing every link in the delivery chain to ensure shorter delivery times and more efficient logistics.
