Selling on multiple platforms like Shopee, TikTok Shop, and Lazada can help businesses grow, but it also makes tracking orders more complicated. Keeping track of shipments, fees, and order statuses across different marketplaces can be a hassle. To solve these issues, sellers need a simple and efficient way to manage their logistics.

Common Challenges of Tracking Orders Across Multiple Marketplaces

Managing logistics across multiple marketplaces like Shopee, TikTok Shop, and Lazada comes with several challenges, including:

Order Tracking Complexity

• Each marketplace has its own tracking system, making it difficult to monitor orders in a centralised way.

• Customers expect real-time updates, but delays in synchronisation between platforms and third-party logistics (3PLs) can cause issues.
   

Shipping and Fulfillment Issues

• Different marketplaces have preferred or integrated logistics partners (e.g., Shopee Xpress, J&T Express, Ninja Van), making it tricky to streamline shipping.

• Sellers must manage multiple shipping rates, delivery timeframes, and packaging requirements.

• Cross-border logistics adds complexity due to customs regulations and additional shipping fees.
   

Returns and Refund Handling

• Each marketplace has different return and refund policies, leading to potential inconsistencies in how sellers handle customer requests.

• Reverse logistics (handling returned products) can be costly and time-consuming.
   

Compliance with Marketplace Rules

• Shopee, Lazada, and TikTok Shop have different logistics policies regarding shipping timelines, order processing, and penalties for late deliveries.

• Sellers must ensure compliance to avoid penalties like account suspension or lower visibility.
   

Customer Expectations & Delivery Speed

• Buyers on different platforms have varying expectations regarding shipping speed and delivery reliability.

• Competing with marketplaces' in-house fulfilment services (like Shopee Fulfilled and Lazada Fulfilled) can be challenging.
   

Data Consolidation & Reporting

• Managing logistics data across multiple platforms can be overwhelming without a centralised dashboard.

• Sellers need analytics tools to track performance, costs, and delivery success rates across different marketplaces.
   

Simplify Order Tracking with BigSeller

1. View All Orders in One Place

Using Logistics Tracking, sellers can check their Shipped Orders list to see the latest updates. This includes tracking numbers, shipping details, and order status. This feature helps sellers keep customers informed and reduces complaints about delivery delays.
 

2. Calculate Shipping Fees Automatically

Manually calculating shipping costs can lead to mistakes. BigSeller’s Shipping Fee Manage tool compares what the marketplace charges versus what the customer pays. This helps sellers spot overcharges and avoid unnecessary costs.
 

3. Keep Shipment Records Safe

For sellers shipping many orders, tracking packages is important. The Manifest Manage tool records tracking numbers, package counts, printing times, pickup dates, and courier signatures. This document acts as proof of shipment, useful when claiming compensation for lost or damaged packages.
 

4. Customise Courier Settings

Each marketplace has different shipping rules. With Shipping Options, sellers can change order statuses, adjust label templates, and print pack lists based on their chosen courier. This helps keep shipping organised and prevents delays.
 

Take Control of Your Order Tracking with BigSeller

BigSeller makes shipping and tracking easy for Shopee, TikTok Shop, and Lazada sellers. By consolidating logistics tracking, managing shipping fees, and keeping all shipping data in one place, sellers can save time, reduce errors, and focus on growing their business. For a smoother online selling experience, try BigSeller’s logistics tools today and keep your shipping stress-free!