Blog > Marketplace News > Shopee Philippines cracks down on abuse of buyer information: violators will have their accounts closed
Shopee Philippines cracks down on abuse of buyer information: violators will have their accounts closed
Grek 03 Mar 2025 11:29EN
Shopee Philippines Local Store released the latest information, sellers are obliged to manage all buyers' personal information in accordance with the terms of data protection laws and Shopee's privacy policy, and are responsible for ensuring that all its employees comply with these laws, regulations and policies.
These obligations include the need to keep buyers' personal information strictly confidential at all times. Sellers will be deemed to have mishandled buyer data (name, address or contact information, etc.) if the following conditions are met:
Shopee takes the misuse of buyer information very seriously and does not tolerate the use of buyer information in a manner that violates applicable data protection laws and Shopee's privacy policy. In the event of any violation of buyer information, Shopee will take necessary legal action to protect the rights of consumers.
In addition, Shopee reserves the right to take other actions in accordance with Shopee's Terms of Service. If a seller is found to have abused buyer information, the platform may suspend the account.
These obligations include the need to keep buyers' personal information strictly confidential at all times. Sellers will be deemed to have mishandled buyer data (name, address or contact information, etc.) if the following conditions are met:
- It is shared on social media or any other Internet platform not approved by Shopee
- It is shared with or sold to 3rd party services not approved by Shopee
- It is used to push marketing materials (i.e. SMS, Whatsapp, mail) to buyers outside Shopee without their consent
- It is used to track and/or harass buyers outside Shopee
- Perform any other violation of personal data protection under applicable laws
Shopee takes the misuse of buyer information very seriously and does not tolerate the use of buyer information in a manner that violates applicable data protection laws and Shopee's privacy policy. In the event of any violation of buyer information, Shopee will take necessary legal action to protect the rights of consumers.
In addition, Shopee reserves the right to take other actions in accordance with Shopee's Terms of Service. If a seller is found to have abused buyer information, the platform may suspend the account.
