For online sellers, shipping fees can sometimes feel unpredictable, especially when you get charged more than expected. To address this, TikTok Shop Malaysia is implementing a new shipping fee calculation rule starting from 16 February 2025. The aim is to create a fairer and more transparent system where sellers have greater control over their shipping costs. Understanding these changes will help you avoid unexpected charges and manage your shipping expenses more effectively.

What’s Changing and Why It Matters

Previously, TikTok Shop’s shipping fees were determined entirely by the logistics service provider (LSP). The LSP would measure your package and charge you based on the greater value between its actual weight and volumetric weight (which is based on the package size). This often resulted in sellers paying more than expected, as they had no say in how shipping costs were determined.

With the new rule, TikTok Shop is allowing sellers to have more control over the shipping fee calculation. The shipping fee will now be based on the chargeable weight you provide unless the LSP’s measurement is higher. This means that if you enter the correct weight, there is less risk of being charged extra due to unexpected adjustments by the LSP.
 

How the New TikTok Shop Shipping Fee Calculation Works

To make this clearer, let’s look at a common scenario. For example, if you're selling a light but bulky item, such as a pillow, here's how the new shipping fee calculation works:

1. You Enter the Weight: When you list your product, you provide the gross weight and dimensions in the TikTok Shop Seller Center.

2. LSP Measures the Package: After you ship the item, the LSP checks the actual weight and dimensions of the package.

3. Final Chargeable Weight: The system will compare your provided weight with the LSP’s measured weight. If your input is accurate and matches the LSP's measurement, your shipping cost remains as expected. However, if the LSP measures a higher chargeable weight, that weight will be used to determine your final shipping fee.

Sellers must be extra careful when entering product weights and dimensions. If you underestimate the weight, you may still be charged based on the LSP’s higher measurement. Additionally, to minimise discrepancies, always double-check the weight and dimensions of your products before listing them. This small step can help prevent unexpected fees and keep your shipping costs under control.
 

What This Means for You as a TikTok Shop Seller

This change brings both opportunities and responsibilities for sellers on TikTok Shop. Here’s why it matters:

• More Control Over Costs: By providing accurate weight details, you can avoid unnecessary extra charges.

• Fairer Fee Calculation: The system is now more transparent to make sure you are not overcharged unfairly.

• Fewer Billing Disputes: Clearer rules reduce misunderstandings and disputes over unexpected shipping charges.

• Improved Buyer Trust: Correct shipping fees allow you to offer better pricing which in turn will make your store more competitive.
   

How BigSeller Helps You Avoid Unfair Shipping Charges

Shipping fees can sometimes feel like a mystery. One moment, you expect to pay a certain amount, and the next, you're charged something completely different. These unexpected charges can eat into your profits, especially if you sell in large volumes. With BigSeller’s Shipping Fee Manage, you can now easily track, compare, and control your shipping costs so you don’t lose money.

See the Real Shipping Cost at a Glance

If you have hundreds of orders daily, you don’t have to waste time scrolling through each one. Just use the filter feature to quickly find orders where the shipping fee doesn’t match what you expected. This helps you spot overcharges or errors immediately, so you can take action fast, whether it’s disputing incorrect fees or adjusting your product listings.
 

Easily Download and Check Your Shipping Fees

Need proof of overcharges? BigSeller allows you to export shipping fee details in a well-organised format. If you notice frequent discrepancies, you can export your shipping records, compare them, and use the data to negotiate better terms with your logistics provider. There are two ways on how you can do it:

• Export by Order: Each order is saved as a single row, so you can quickly see the total shipping cost for every order.
• Export by Store SKU: If an order has multiple products, each product’s shipping fee is listed separately, making it easier to check individual item costs.

Stay Organised with Clear Records

Once you've reviewed and handled an overcharged order, you can mark it as processed so it doesn’t clutter your list of pending issues. This way, you can avoid wasting time checking the same problem twice. With clear records, you can easily see which issues need fixing, so handling shipping fees feels way easier and less of a headache.

Shipping fee discrepancies may seem small, but over time, they can significantly impact your profit. With BigSeller, you no longer have to worry about hidden charges or unfair costs. Stay in control of your shipping expenses, protect your profits, and run your business with confidence. Start using BigSeller today!

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