What is Shopee’s Fast Handover Rate (FHR)?

Fast Handover Rate (FHR) is a performance metric that measures how quickly orders are handed over from the seller to the courier. For the handover to count as “fast,” it usually needs to happen within 30 minutes or before the cut-off time (COT) set by Shopee.

Effective 16th April 2025, the cut-off time (COT) for orders has been changed from 2PM to 12PM. For the handover to count as “fast”:

• orders paid before 12PM must be handed over and scanned by the logistics provider by 11:59PM on the same working day
• orders paid after 12PM, sellers must hand them over by 11:59PM on the next working day

This change means sellers for Preferred, Preferred+, and Mall need to be efficient in preparing and shipping orders to maintain a high Fast Handover Rate (FHR).
 

Why is Fast Handover Rate (FHR) for Shopee Sellers?

Improved Buyer Experience

A high Fast Handover Rate (FHR) contributes to faster delivery times, which improves customer satisfaction. When customers receive their orders sooner, they're more likely to leave positive reviews, make repeat purchases, and ultimately boost sales for the business.

Increased Visibility

By maintaining a Fast Handover Rate (FHR), you’re also more likely to appear in Shopee's search filters under Same Day Delivery (SDD), Next Day Delivery (NDD), or 2-Day Delivery (2DD). This visibility can help attract more buyers who are specifically looking for fast delivery.

Stronger Competitive Edge

Being able to consistently ship orders quickly shows how professional and dependable you are which can make you stand out from other sellers. As faster delivery becomes a normal expectation for many customers, keeping a strong Fast Handover Rate (FHR) helps you build a good reputation.

Lower Risk of Cancellations

Having a good Fast Handover Rate (FHR) reduces the likelihood of orders being canceled due to delayed shipments. This also means that you can avoid penalties or fines that might be imposed for not shipping orders on time.
 

How Shopee Sellers Can Maintain a Fast Handover Rate (FHR)

To maintain a strong Fast Handover Rate (FHR), consider extending operating hours to 7PM every day. This extra time allows you to process and complete more orders handovers to logistics providers. You can also take advantage of extended shipment arrangement time for same-day pick-ups from:

• SPX Express, DHL eCommerce, Ninja Van, J&T Cargo, and Best Cargo at 3PM
• other Shopee Supported Logistics (SSL) partners at 2 PM

If you need additional time to complete handovers, there are also certain drop-off points (DOPs) that offer extended hours, up to 8PM.

To track performance, sellers can check their FHR metrics via Seller Centre > Account Health > Metrics > Fulfillment Performance > Fast Handover Rate. From here, you can assess how well your store is doing and identify areas that may need improvement.
 

Now, if you want to further streamline the order packing process and improve your FHR score, use BigSeller for:

• Faster Order Processing: BigSeller helps speed up the fulfillment process by ensuring orders are packed on time and ready for handover to logistics partners. This leads to quicker shipping, which is crucial for meeting delivery deadlines and maintaining high FHR.

• Reduced Human Error: The chances of mistakes associated with manual packing, such as incorrect items or improper packaging, are also minimised. This ensures more consistent and accurate order handling, leading to higher order accuracy.

• Improved Efficiency: BigSeller helps streamline your workflow by allowing you to set specific packing timeslots. This ensures orders are packed regularly and on time, allowing sellers to meet shipping deadlines more easily and maintain a strong FHR.

• Customisable Conditions: You can also adjust packing conditions, such as excluding certain dates or accommodating pre-orders. This customisation ensures the packing process can adapt to different order volumes or special requirements.

• Minimised Cancellations: By ensuring timely packing and reducing the likelihood of missing shipping cut-offs, BigSeller helps prevent cancellations due to delayed shipments. This reduces the risk of orders being canceled for late fulfillment.
   

Achieving Consistent Fast Handover Rate (FHR) Success with BigSeller

For Preferred, Preferred+, and Mall sellers, having a high Fast Handover Rate (FHR) is very important. A good FHR ensures you meet the platform’s delivery standards, which can lead to more sales, better visibility, and help you remain in these high-tier programs. By following our best practices for fast handovers, we hope you can maintain your status in these programs and continue to grow your business.

For sellers that are still looking for ways to further streamline your operations, BigSeller offers integrated tools and features designed to automate and optimise the shipping process. With BigSeller, you can manage orders across multiple platforms, track inventory in real-time, and schedule pick-ups to ensure that shipments align with FHR cut-off times.

Sign up now to start optimising your Shopee store with BigSeller!

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