Setting up a shop for a TikTok Seller in the Philippines is easy. However, in regards to issues that arise while operating a TikTok shop, most TikTok sellers still do not know where to contact the TikTok customer service team. This blog article is a guide for TikTok sellers to contact TikTok Shop customer service, including ticket support, live agent, email support, social media support, and their knowledge base.

1. Knowledge Base

If you meet a problem when managing your TikTok shop, you can first try to find answers in the Help Center. You can enter your question or keywords there to find answers or directly select a topic.


If the articles there can not solve your problem, you can also check TikTok Shop Academy. 

2. Raise a Ticket

Here you will know how to raise tickets and follow up with tickets that have been raised.

In the TikTok Shop Seller Center, head to Help Center, click on Ticket log.

Hit Contact us, fill in the required information and then click Submit to raise a new ticket.

If you want to follow up with your earlier tickets, you can directly find them on the Ticket Log page.

 

3. Chat with an Agent via Online Support

If you want to get immediate guidance on some issues, you can access online support to chat with a live agent.

In TikTok Shop Seller Center > Help Center > Online Support, enter Contact live agent or contact TikTok Shop Support Team or Talk to TikTok’s representatives, and wait for TikTok Shop to assign an agent for you.

At this time, you can describe your problem in detail and get useful help from the TikTok support.

 

4. Join TikTok Shop's Facebook Group

Another effective way to get support from the TikTok Shop customer service team is to join their official group on Facebook - TikTok Shop Philippines Sellers (official group).

You can not only message the group admins directly but also get some useful suggestions from the group posts and comments. What’s more, you can also get to know TikTok Shop’s seminars and other activities timely, which can help bring your TikTok Shop to the next level.
 

5. Follow TikTok Shop PH’s Instagram

To get in contact with TikTok Shop support, TikTok sellers can also follow TikTok Shop on Instagram and send messages to them.


 

6. Contact Support via Viber

If you have registered an account on Viber, you can contact TikTok’s representatives by joining their Viber Support Group. You can raise your concerns and wait for their representatives to help you.

 

7. Send Email to TikTok Shop support

The last way to contact TikTok Shop customer service is by sending emails. However, the time for the TikTok team to reply to you is not guaranteed. You can save TikTok Shop’s support email account - [email protected] in case you will need it.

To make your life a little easier, BigSeller has researched TikTok’s website and found the above 7 customer support contact details. Please get in contact with TikTok Shop’s representatives if any issues arise while uploading a product to TikTok Shop, processing a TikTok Shop order, withdrawing money from TikTok and so on. You can also contact BigSeller’s customer service team if you meet any issues in using BigSeller to manage and optimize your TikTok business.