An e-commerce ERP system can help streamline operations, automate tasks, and improve efficiency, but only if you and your team are properly trained. Without proper training, you may struggle to use the system to its full potential which leads to inefficiencies and mistakes.

Let’s talk about why training matters and how to make the most of the system.
 

Make the Most of Your Time and Effort

If you don’t have big teams handling things for you, you’re probably juggling multiple tasks at once, which makes your time super valuable. ERP systems are designed to save you time by automating tasks like order processing, tracking inventory, and even generating invoices.

However, when you're not trained to use these features properly, you'll still end up doing things manually. Training helps you get comfortable with automating these tasks so you wouldn’t get stuck in day-to-day admin work.
 

Avoid Operational Mistakes That Hurt Your Business

One of the worst things that can happen to your store is messing up an order, especially if it’s something like overselling out-of-stock products or having delayed shipments. Mistakes like this can lead to frustrated customers, bad reviews, and lost sales. A lot of these errors happen because of poor system management or not fully understanding how to use the ERP software.

Training helps you avoid these mistakes by teaching you how to use the system to track inventory in real-time, monitor order statuses, and ensure everything is up to date. When you're trained properly, you'll reduce the chances of errors and keep your customers happy.


 

Use Data to Make Smarter Business Decisions

Running an e-commerce business means you need to be able to make decisions quickly, whether it’s deciding what products to restock or determining when to run a sale. The main advantage of ERP systems is that they provide real-time data on sales, inventory, and customer behaviour. But if you don’t know how to access and interpret this data, it’ll become useless.

Training ensures that you know exactly where to find the info you need, whether it’s about your best-selling products or how much stock you need to reorder. With that kind of insight, you can make decisions that will help your business grow.

Cut Down on Stress

When you're running a business, there’s always a lot to do, and sometimes it feels like there aren’t enough hours in the day. Using an ERP system can save you a ton of time, but only if you’re using it the right way.

The more you know about how to automate repetitive tasks, like sending out order confirmations or updating your inventory, the less time you’ll spend doing those things manually. This can really help reduce your stress and allow you to focus on the parts of the business you enjoy, like marketing or creating new products.
 

Keep Your Finances in Check

Another thing e-commerce ERP can do is consolidate all your financial data into one place, which makes it easier to monitor income and expenses. But if you don’t know how to set up or use the financial tracking features, you could end up missing important details or making errors.

Proper training helps you learn how to track sales, manage expenses, and generate reports without all the guesswork. This means you can make better financial decisions and ensure your store stays profitable.


 

Tips for a Successful E-Commerce ERP Training Experience

1. Start with the Basics

It’s easy to get overwhelmed with all the features of an ERP system, but the key is to start simple. Focus on learning the basic features first such as inventory management and order processing. Once you’re comfortable with those, you can dive deeper into advanced functions.

2. Learn What Matters Most to Your Store

Every business is different, so focus on the features that will help your specific business. If you sell on multiple platforms, make sure you know how to sync your inventory across them. If customer support is your focus, spend extra time learning how to manage customer interactions. Tailor your training to your needs to get the most out of it.

3. Practice Using the System

Reading through tutorials is helpful, but nothing beats hands-on practice. Try running through different scenarios that you might face on a regular basis like processing an order or updating stock levels. The more you practice, the more comfortable you’ll become with the system, and the less intimidating it will feel when you need to use it.

4. Don’t Hesitate to Ask for Help

If you get stuck, don’t be afraid to reach out for help. Most ERP providers offer support through chat, email, or even additional training sessions. It’s totally okay to ask questions and clarify things you don’t understand. The more you ask, the faster you’ll learn.
 

Why BigSeller is the Ideal ERP Solution for Your eCommerce Business

BigSeller offers a comprehensive suite of tools designed to streamline and optimise business operations. By incorporating these tools, you can efficiently manage everything from accounting to inventory, operations, and distribution, all from a single platform.

To ensure your team is fully prepared to utilise these tools, BigSeller provides a variety of free training features that set you up for success. Additionally, customised plans are available, tailored specifically to your business’s unique requirements at no extra cost.

For expert guidance, professional consultations are provided, where you can get accurate answers to your questions from seasoned ERP consultants. Flexible training options are also available, with the choice of offline training at BigSeller’s office or your own, or online sessions, making it easier to meet your team’s needs.
 

Apart from training, BigSeller also provides a range of valuable resources to support your ongoing learning and success:

• A Help Center with step-by-step guides for modules like Inventory, Order Management, and WMS.

• Introductory video tutorials on BigSeller’s YouTube channel and website for easy access to learning materials.

• Ongoing community support through WhatsApp, Viber, or Telegram groups for real-time troubleshooting and help.
   

Ready to get started? Book a demo now to see how BigSeller can transform your business.

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